Returns & Exchange
In the unlikely event that your Reef Jewelry purchase isn't suitable we want to make it as easy as possible for you to return your item!
Please return your item back to us unworn and with its original packaging within 60 days for a full refund or for an exchange. Please allow at least 7 working days for your return to be processed (this may take up to 14 working days during busy periods such as Christmas).
We kindly ask that all returns are sent to the following address:
2 The Broadway
We strongly recommend using a trackable service either with a courier or Royal Mail. We do not accept responsibility for the item until received by us. We recommend that you obtain proof of postage.
Exchanging an item couldn't be easier!
Simply let us know what you would like to exchange your item for. Should you wish to exchange your item for a more expensive item, we will contact you with regards to paying the difference. Please do not include your card details or cash with your returned order for security reasons.
Send the item and a covering note back to the address above in secure packaging!
(Include your full name, email address, order number and the item you would like in exchange for your previous purchase.)
Similar to an exchange if you would like to return your items for a refund simply send the item and covering note back to the address above in secure packaging!
(Include your full name, email address, order number for your previous purchase.)
We will send an email to confirm when your refund has been processed.
Returning an item due to a fault:
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you believe you have a received a faulty item please send it back to the address above ensuring it has been packaged securely. Please include a cover note with the following information:
Details of Fault